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Phone Scams

With 90% of people in Wales receiving between 5 and 30 nuisance calls per week, telephone scams are still causing major problems for consumers.

The issue has become so widespread that almost a fifth of adults in Wales admit they have been a victim of a telephone scam.

The YouGov survey commissioned by CPR Call Blocker, makers of the best selling call blocking device in the UK, also revealed the top five scams people are falling victim to in Wales:

  1. Computer virus scam– being called by so-called ‘Microsoft Windows Support’ who inform you of a virus on your computer and asked for your passwords to fix it
  2. Bank account or HMRC scam– someone claiming to be from the bank or HMRC saying there is a problem with your account/tax bill, requesting security details including PIN
  3. Pensions and investments scam– you are told about an ‘unmissable’ investment opportunity or offered pension liberation or bonuses
  4. Missed calls scam– you receive a message asking you to call back a number which is a premium rate line
  5. Lottery/prize scam– you are told you have won a large prize and are asked to pay a processing fee or call a premium rate line to claim your prize

While many of us are becoming increasingly savvy when it comes to spotting a scam, 17% of those questioned have lost money to scams in the last 12 months.

Of those, 31% only lost between £1 and £50, 21% lost between £100 and £500, but 13% lost between £500 and £10,000, with 4% were scammed out of over £10,000.